The Aboriginal Financial Institutions supported by the National Aboriginal Capital Corporations Association provide diverse opportunities for aspiring and established Indigenous entrepreneurs.

It is said that small businesses are the backbone of our economies. The Indigenous clients we support and celebrate are also the nerves that run through that spine and connect us to the lands we share and each other. Our master craftspeople weave and bead the earth into their products and costumers; Indigenous environmental monitors have served as the stewards of these lands since time immemorial; and our brands and stories are shaped by and espouse age-old traditions that are increasingly and finally being recognized under the banner of “progressive policy” such as equality of opportunity, person, and the lands that sustain us.

The National Aboriginal Capital Corporations Association (NACCA) was formed in 1997 by a collective of Aboriginal Financial Institutions (AFIs), which in turn was created to address the lack of available capital to finance Indigenous small business development. NACCA supports and promotes the network, which today includes over 50 AFIs across Canada and our nations. Our Board of Directors is 100 percent Indigenous, and all entrepreneurs supported by the AFI network are members of a First Nation, Inuit, or Métis community.

Diversifying opportunity

Our collective goal is to increase social and economic self-reliance and sustainability for Indigenous peoples and the prosperity of the Indigenous and Canadian economies. We believe that the best social program is a job. Small businesses in Canada provide 68.8 percent of the private labour force, so we can safely say that supporting Indigenous businesses will lead to large community social impact, including towards environmental, social and governance (ESG), and research is ongoing to understand its true and growing extent.

Diverse streams of funding are offered for diverse Indigenous entrepreneurs, depending on their specific needs and circumstances. All are aimed at promoting prosperous and thriving Indigenous businesses with equitable access to capital and care.

Over the past three decades, the network has provided around 50,000 loans worth over $3 billion, with a repayment rate of about 95 percent.

The Indigenous Growth Fund

The Indigenous Growth Fund (IGF) is a new $150 million investment fund that, through a network of Aboriginal Financial Institutions, provides much-needed capital to small- and medium-sized Indigenous enterprises that have historically struggled to qualify for loans through traditional banking systems.

The Fund offers institutional and social impact investors a direct vehicle to contribute to economic reconciliation and ensures that AFIs can continue to support their Indigenous clients in their communities, unlocking pent-up loan demand for new and expanding Indigenous businesses. With an open-ended fund structure, the IGF will allow AFIs to plan for the future, attract new clients and grow their existing client base.

“Indigenous businesses are hungry for capital and so many of our business owners have great potential,” says Jean Vincent, Chair of the IGF’s Board. “That’s why our network pressed for the creation of the IGF.”

Supported by current investors the Government of Canada and Business Development Bank of Canada, Export Development Canada, and Farm Credit Canada, the IGF has already begun to provide loan capital to Aboriginal Financial Institutions, which will allow them to invest in more Indigenous businesses and their unique visions. 

The Indigenous Women Entrepreneurship Program

In 2020, NACCA committed to increasing the number of Indigenous women entrepreneurs accessing financing through its AFI network by 50 percent, resulting in the launch of the new Indigenous Women Entrepreneurship (IWE) Program.

Developed in partnership with Indigenous Services Canada, the IWE program provides even further marginalized First Nations, Inuit, and Métis women with distinctions-based and targeted support, including access to dedicated Business Support Officers, workshops and training, and a new micro-loan fund. The IWE Program will help celebrate the Indigenous women making a difference in our communities, including those pursuing their entrepreneurial dreams.

“Being able to offer tailored programs and financing to Indigenous women is an important step for NACCA and the network to ensure that women have access to equitable services,” says IWE Team Lead Magnolia Perron. “Our hope is that we can continue to offer this new program for generations to come.”

The Aboriginal Entrepreneurship Program

The Aboriginal Entrepreneurship Program (AEP) promotes entrepreneurship in Indigenous communities and increases the number of viable Indigenous businesses. NACCA administers the program and distributes the funding through its network of AFIs.

The AEP provides funding to start-up and grow Indigenous businesses, support institutional development of the AFI network and deliver capacity building services for businesses.

The Indigenous Business Stabilization Program with the Government of Canada

The Indigenous Business Stabilization Program was an Indigenous-specific stream of the Government of Canada’s Emergency Loan Program (ELP), created in response to the COVID-19 crisis to provide emergency support to Indigenous small business owners in meeting their immediate operating cash flow needs amidst pandemic lockdowns.

The ELP was advocated for, developed, and delivered by NACCA and the AFI network, providing over $155 million in loans and non-repayable contributions to over 3,000 Indigenous businesses, many of whom were not existing AFI clients and wouldn’t have qualified for programs being offered to other Canadian businesses, between April 2020 and June 2021. This support provided a vital lifeline to Indigenous entrepreneurs and communities throughout the pandemic.

“For Indigenous, by Indigenous.” The past cannot be changed, but what happens to our future generations can look very different. Over and over, our network has shown that Indigenous organizations are best positioned to serve as lenders to Indigenous businesses.

If you are an aspiring Indigenous entrepreneur, find the right solution for you through your local AFI.

All partners and allies of economic reconciliation are also invited to join us at the Indigenous Prosperity Forum, taking place May 4-5, 2022, at the Hilton Lac Leamy in Gatineau, QC, on the unceded territory of the Algonquin.

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Indigenous communities are increasingly playing an active role in Ontario’s energy sector in the areas of conservation, generation and new, major transmission projects.

We’re at a pivotal point in the evolution of Ontario’s power system. One critical aspect of this transformation is the growing role played by Indigenous communities and organizations in the energy space. Now more than ever before, many Indigenous leaders across Ontario are pursuing projects that support greater energy independence and provide new opportunities.

By developing generation and storage systems, becoming equity partners and leaders in major infrastructure projects, prioritizing energy efficiency as a way to reduce their carbon footprint, and engaging in important conversations about system planning, Indigenous communities are seeking greater autonomy and becoming catalysts for change.

Ontario’s Independent Electricity System Operator (IESO) is supporting these leaders on their respective energy journeys. Through a variety of different programs and initiatives, we’ve spent more than a decade working with Indigenous communities and organizations to build local energy capacity, including skills and connections.

While there’s still work to be done, developing Indigenous capacity is an important step towards a longer-term goal of achieving fair, equitable and inclusive participation in the energy sector. Ontario is already witnessing the rapid growth of Indigenous-owned and Indigenous-led projects and initiatives in a number of areas, often with funding from the IESO’s Energy Support Programs (ESPs).

While there’s still work to be done, developing Indigenous capacity is an important step towards a longer-term goal of achieving fair, equitable and inclusive participation in the energy sector.

Indigenous energy leadership can be found across Ontario, but one initiative that stands out is the Wataynikaneyap Power Project. Through an innovative partnership between 24 First Nations, Fortis Inc. and other private investors, this multi-year initiative will connect 17 remote communities in northern Ontario to Ontario’s high-voltage transmission system.

To date, more than 20 unique communities and organizations that are part of this project have received over $5.7 million in ESP funding in the areas of energy planning, capacity building and project development, among others.

This landmark project, whose name translates as “line that brings light,” is scheduled for completion by mid-2024. Communities are starting to be connected to the grid, and the project is already creating employment and development opportunities while improving the communities’ environmental performance.

In another example, Fort Severn First Nation — the most northern community in Ontario — powered up a 300-kilowatt solar energy system late last fall. This array is expected to significantly reduce the community’s diesel consumption and deliver more than $300,000 in annual energy savings, which will be used to build much-needed housing.

In addition to delivering economic and environmental benefits, this project has also created well-paying jobs in the community. Going forward, residents hope to build on the progress made to date by installing solar panels on other band-owned buildings and developing wind generation.

Developing the energy leaders of today and tomorrow is an important aspect of this work and a vital contributor to long-term success. In partnership with Opiikapawiin Services LP and Relay Education, we will launch the Plugged In to a Brighter Future program this year. This program will provide hands-on training to youth in Wataynikaneyap owner communities with the goal of building their energy knowledge and developing their skills for future employment in the energy sector or a related field.

A reliable supply of electricity can power opportunities. Indigenous leadership is an essential component of Ontario’s clean energy transition — and the momentum for change continues to build, delivering valuable results for communities and for the province as a whole.

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From climate change to health care, the challenges we face require innovative new coalitions.

Imagine being able to repair damaged organs by printing replacement human tissues. In November, scientists at Toronto’s McEwen Stem Cell Institute announced a partnership to do just that. Working with Aspect Biosystems, a Vancouver biotech company, they’re developing a way to “bioprint” functional tissues that could eventually be implanted into patients to treat liver disease.

It’s a milestone for Medicine by Design, a University of Toronto organization that aims to accelerate progress in regenerative medicine by cross-pollinating ideas among academia, health care institutions, and industry. Using an approach based on a design studio, it brings multidisciplinary teams together to collaborate freely. Medicine by Design has been instrumental in charting the first-ever map of the liver at the cellular level and is now playing a leading role in the Human Cell Atlas, an international effort to map every cell in the human body. 

There’s a growing realization that technical advancements can only go so far when it comes to tackling complex issues like providing health care to an aging population, dealing with climate change, and addressing inequality. The biggest hurdles lie in getting new innovations into widespread use — this is something that only collaboration among government, academia and industry can solve. 

This is how the Centre for Commercialization of Regenerative Medicine is working to bridge the commercialization gap for cell and gene therapies. Its team focuses on key bottlenecks to accelerate the translation of scientific discovery into marketable products for patients. 

And that’s the approach we’re taking at my own organization, where we launched Mission from MaRS to support ten scaling businesses that we believe can be Canada’s climate champions. These include StormFisher, which turns organic waste into biogas and fertilizers, and Flash Forest, which is on track to use drones to plant one billion trees by 2028. Mission from MaRS has curated teams of experts to troubleshoot the issues these businesses cannot solve alone: outdated regulations, overly risk-averse investors or cumbersome government procurement processes. With more than 50 industry experts from such organizations as OMERS, Maple Leaf Foods, RBC, KPMG, and Shopify, the coalitions are working to clear stumbling blocks from the cleantech companies’ routes to market so they can start mitigating climate change at scale.     

Will it work? The early signs are promising. In December, Mission from MaRS signed an accelerated procurement process with the City of Toronto, which will support Canadian innovation and help Canada’s largest city reach its net-zero targets. 

Canada also has a solid track record of creating winning partnerships to build on. MaRS IAF, which started as an experiment in combining government seed funding with a management team of venture capitalists, has become one of Canada’s most active seed-stage investment funds. Since 2008, it has supported 175 ventures, leading to $1.7 billion in follow-on funding and more than 5,500 new jobs. MaRS IAF combines a government mandate with a private-sector mindset and is housed in a non-profit organization. That unique perspective has helped it nurture such standout companies as Mindbridge, ACTO, and Nicoya. Based on that success, this January it spun out Graphite Ventures, a new $100-million investment fund that will be able to write even bigger cheques to support promising ventures. 

One of the unfortunate side effects of tech’s growth in recent years has been a myopic focus on individual founders with big egos — successful and brilliant in their own right, but imperfect when it comes to creating a repeatable playbook. As the innovation economy matures, it’s clear that ecosystems are a far better foundation and catalyst from which to create repeatable success. Building coalitions and forging partnerships may lack the glamour of playing by your own rules, but it is more effective at creating lasting change. Truly impactful innovation is a team sport. 

This article was supported by MaRS Discovery District.

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The first generation of quantum devices, among them lasers and semiconductor-based transistors, brought on a technological revolution in the early 2000s and transformed society forever.

The first generation of quantum devices, among them lasers and semiconductor-based transistors, brought on a technological revolution in the early 2000s and transformed society forever. Today, a new generation of quantum technology is emerging that will help make the world an even safer, faster, and more productive place.

New quantum sensors will be among the first quantum technologies to market. Their precision and sensitivity will help peer into the tiniest features of the world more deeply than anything before. These sensing technologies will hold the promise of helping to solve disease, will build resilience against cyber attacks, and help secure the Internet of Things.

Under the National Research Council of Canada’s (NRC) Internet of Things: Quantum Sensors Challenge program, top quantum scientists at the NRC and the University of Waterloo (uWaterloo) are collaborating to develop such disruptive sensors and make them a reality. This means getting them out of the lab and into the field for testing, and eventually adapting them for daily use.

The joint research teams are harnessing the extreme sensitivity of quantum systems to make these super-delicate, fragile sensors robust and compact — and build them into chips to be used in all our smart devices.

Many of these collaborative projects will create enabling technologies, such as new methods for transporting information that is encoded in photons into solid-state spins. This will help enable delicate networks of quantum sensors and other next-generation quantum applications.

The collaboration brings together the NRC’s quantum photonics talent and facilities for building state-of-the-art integrated optics with the researchers, post-doctoral fellows, and students of the uWaterloo’s Institute for Quantum Computing.  

Canadians will begin seeing these sensors in action in the very near future. In health care, they might drive new imaging capabilities for studying eye disorders or measuring brain activity. On the road or the battlefield, LiDAR systems, like those in self-driving vehicles, will use photons to measure position and velocity more precisely with less light needed. And in mining, sensors could detect new underground mineral deposits.

Together, our researchers will engineer the next-generation quantum sensors.

This article was supported by the National Research Council of Canada.

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The University of Calgary’s Hunter Hub for Entrepreneurial Thinking is bridging the gap between students and the new economy nationwide.

One of the biggest issues that innovation ventures face is a lack of easy accessibility to skilled talent. Establishing firm connections with talented individuals opens doors for collaboration, economic development, and continued prosperity for Canada. 

That’s why the Hunter Hub for Entrepreneurial Thinking offers many immersive talent experiences and workshops along with its social innovation and entrepreneurship training programs. They instill students from all disciplines with strong collaboration and problem-solving skills, resiliency, and a forward-thinking mindset that’s ready to grow and affect change to create a better future. 

The Hunter Hub creates, inspires, and supports future changemakers through its diverse curriculum, extracurricular, and experiential learning activities and programs. They build innovation initiatives across campus and beyond. They understand the new economy’s needs, which is why they strive to build a community of interdisciplinary innovators within the university while connecting with talent outside it. 

Honing future-ready skills

A new national initiative, Experience Ventures, is geared toward doing just that by giving students the chance to make an impact alongside real-world innovators. For aspiring student changemakers, these opportunities help to demystify and increase accessibility to the innovation community nationwide. 

Led by the Hunter Hub, Experience Ventures is a national initiative that has partnerships with eight other top Canadian universities so far. Having just launched in July, it’s had over 2,000 students participate in a wildly successful pilot year. 

“Our students are matched with early-stage startups and social ventures. Together they work to solve a defined real-world problem and build a solution,” says Keri Damen, the Executive Director of the Hunter Hub for Entrepreneurial Thinking. “Plus, students are paid for their experience, eradicating any potential financial barriers and increasing access to innovation opportunities from all backgrounds.”

With flexible working models, participants have a certain number of hours they must fulfill, and projects can be tackled as individuals or in teams. Students can apply what they’re learning in the classroom while integrating into local innovation ecosystems and building their networks.

Our students are matched with early-stage startups and social ventures. Together they work to solve a defi ned realworld problem and build a solution.

Advance your career

“We want to keep our brightest student innovators in our local communities supporting startups,” Keri adds. “Our students are getting hired by these ventures after the program ends.” Plus, the initiative was specially designed to reach rural and underrepresented communities, ensuring that the future of innovation is diverse in thought and representation by being accessible to everyone. 

Experience Ventures opportunities are open to students from 14 faculties at UCalgary and its partner universities — encouraging cross-discipline team building and mutual respect. Everyone gains experience in transferrable skills that will be useful in any industry, including risk management, collaboration, and the ability to spot opportunities. 

The university is actively looking for more partnerships to make this program available to more students. “The University of Calgary is on a very exciting trajectory in innovation,” Keri explains. Offering initiatives like Experience Ventures is why the school ranks number one for research-based startups in Canada amongst university institutions.

Building Canada’s innovation economy

The University of Calgary is also the youngest school to be ranked as one of the top five research universities in the country. The institution believes that research forms the necessary foundation for innovation and economic development. Not only are they finding that more students are going into innovation, researchers are now also increasingly considering the real-world impact their research might have. This crossover into entrepreneurship ensures that the school’s innovation ecosystem will continue to grow and thrive.

Experience Ventures gives students the sense of community that’s been lacking during the COVID-19 pandemic, particularly through their upcoming Experience Ventures National Hackathon. Collaborating with interdisciplinary teams, participants will work with industry experts to solve a problem — this one being wellness. Students will build networks, test solutions, and learn how to strategize. The top teams compete at a national competition for $5,000 worth of cash prizes. 

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John Luszczek

Business Opportunities Leader, Ericsson Ottawa

The Ericsson-Carleton University Strategic Partnership for Research, Talent Development, and Leadership in Wireless Networks is a strategic collaboration amplifying the strengths of industry and academia.

The best partnerships are ones where each partner amplifies the strengths of the other, bringing out the best in each other and adding up to more than the sum of their parts. That’s certainly the case with the Ericsson-Carleton University Partnership for Research and Leadership in Wireless Networks, which has been going strong for two years now, with exciting results. The innovative collaboration shows the amazing things that can happen when industry and academia work together.

The benefits of collaboration 

The Ericsson-Carleton University Partnership for Research and Leadership in Wireless Networks is a collaborative effort to drive innovation, train skilled workers, and build more reliable, secure technology for the future of 5G wireless communications. 

“Ericsson Ottawa is a strategic research and development site for Ericsson in North America. We are the largest Ericsson 5G R&D centre in North America,” says John Luszczek, Business Opportunities Leader at Ericsson Ottawa. “Carleton University has an excellent academic program, including engineering and computer sciences, and is known as a leader in research. With our collaboration, we’re delivering hands-on experiential learning to help build student skills so they’re ready to meet industry needs as well as defining industry challenges so we can solve them through academic research. This is a perfect equation of having a ‘one plus one equals three’ collaboration, where we’re really seeing benefits that singularly wouldn’t have as much impact as the addition of the two.” 

It’s an innovative step that aims to attract top-notch students. The idea is to find the best of the best both nationally and internationally, and to attract them here and bring them into close contact and collaboration with Ericsson.

Focusing on talent development and research 

The strategic collaboration consists of research projects, the Ericsson Fellowship program, the 5G Wireless Laboratory, the development of a 5G Networks course, and the Ericsson Research Chair. 

John Lambadaris is the Chancellor’s Professor and Ericsson Chair in 5G Wireless Research at Carleton University. He has been active in the field for over 25 years and has collaborated extensively with the high-tech industry. “My area of research is performance analysis of data and communication networks,” he says. “My research started in areas like network traffic modelling and performance analysis of architecture for next-generation internet. These days I’m working in cloud computing, network visualization, big data, and 5G wireless networks.”

Lambadaris has collaborated with the team at Ericsson Ottawa for a decade, and is excited about their fruitful partnership. He notes that the partnership’s primary goals are advanced research and training highly-qualified personnel. “We introduced the Fellowship program for that second reason,” he says. “It’s an innovative step that aims to attract top-notch students. The idea is to find the best of the best both nationally and internationally, and to attract them here and bring them into close contact and collaboration with Ericsson.”

“This partnership is impacting society overall because we’re really looking at driving innovation in Canada,” says Luszczek. “We’re building a skilled workforce through our academic programs and research, and at the end of this we’ll be able to take advantage of this technology we’ve developed for the future in mobile communication solutions.”

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Jamie Bakos

President & CEO, Titan

Dr. Robin Smith

Academic Chair, SLICE, School of Natural Resources & Built Environment and School of Mining, Energy, & Manufacturing

Saskatchewan Polytechnic’s innovative new Sustainability-Led Integrated Centres of Excellence (SLICE) is empowering a better Saskatchewan.

Saskatchewan Polytechnic (Sask Polytech) engages in applied research, drawing on faculty expertise to support innovation by employers and providing students the opportunity to develop critical thinking skills. The institution’s new Sustainability-Led Integrated Centre of Excellence (SLICE) is an industry-centric, solution-oriented development and deployment centre that’s bringing sustainable development to Saskatchewan and Canada through local technology solutions with global application potential.

Turning waste into something useful 

“SLICE is a new Sask Polytech applied research centre advancing sustainable resource management with a full life-cycle lens approach,” says Dr. Robin Smith, Academic Chair of Applied Research Operations at SLICE. “Our focus is on key sectors of Saskatchewan’s economy including energy resources, manufacturing, agriculture, and forestry. SLICE is really about delivering solutions to applied research partners in support of a circular, bio-based economy.” 

The circular economy prioritizes reusing, recycling, and upcycling of materials and resources to minimize waste and promote sustainability, and two of SLICE’s recent projects highlight innovations in the field.

The ecological soil reclamation project was undertaken after Sask Polytech was approached by Andrew Carpenter, a freelance Environmental Consultant and President of Reclaimit, a company focused on forest and land restoration.

“I was doing a soil reclamation project up in Northern Saskatchewan and it failed,” says Carpenter. “I realized that I’m not a researcher — I’m a practitioner. I needed some horsepower from the research end.”

Carpenter went looking for support and came upon Sask Polytech. Together, they’ve been exploring how to restore soil using biochar, a charcoal produced by the thermal decomposition of biomass. 

“Biochar is made from repurposed waste, so we’re taking a waste product that would end up in a landfill and repurposing it into solid carbon, which is now considered sequestered carbon, so we’re using sequestered carbon to help repair the soil,” says Carpenter. “It’s really cool.”

One of the benefits of partnering with SLICE is that it’s a single-entry point to multiple areas of expertise at Sask Polytech. Sustainability issues are complex and we recognize that through our collaborative approach.

Supporting a bio-based circular economy

Another exciting project being undertaken by SLICE is the Waste Not, Want Not project, which aims to develop a biocarbon masterbatch, a solid additive used to impart colour and other properties to plastics, that could replace traditional petroleum-based carbon black. This project is with Titan Clean Energy Projects.

“We’re working with Sask Polytech and looking at how we can use materials that might be considered waste from another segment of the economy to improve processes and cycle back into the system,” says Jamie Bakos, President and CEO of Titan. “In this case, we’re looking at developing a product that could assist in making compostable bioplastics. We have the potential to export this material worldwide.”

SLICE’s collaborative, integrated, transdisciplinary approach is focused on understanding the relationships required to address complex issues related to sustainability. “Our partners have access to exceptional facilities, faculty expertise, and an amazing pool of student talent,” says Smith. “One of the benefits of partnering with SLICE is that it’s a single-entry point to multiple areas of expertise at Sask Polytech. Sustainability issues are complex and we recognize that through our collaborative approach.”

The first step to learning what Sask Polytech and its applied research team of expert faculty can do for your business is reach out. “All it takes is a phone call or an email to get started,” says Dr. Susan Blum, associate Vice-President, Applied Research and Innovation. “We’ll work with you — whether you’re just starting out or in a large organization — to determine what you need to accomplish and how we can help you get there.”

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Dr. Iosif-Viorel (Vio) Onut

Co-Director, uOttawa IBM Cyber Range & Senior Manager, IBM

The University of Ottawa and IBM have partnered up to launch a Cyber Range.

There’s a major cybersecurity skills gap in Canada. The data varies, but reports show roughly three to four million unfilled jobs in that field. Trained cybersecurity professionals are desperately needed to fill the void.

The forthcoming Cyber Range, located within the University of Ottawa’s Cyber Hub on the 5th floor of the STEM Complex, is a multi-year partnership between the University of Ottawa (uOttawa) and IBM Canada and is a giant step in the right direction. The Cyber Range will provide a full sensory-immersive and interactive training setting for visitors to experience true-to-life cyber response scenarios, in a full-scale security operations center (SOC) based on a fusion team model. The Cyber Range will further enable state-of-the-art research and training in cybersecurity and cybersafety while facilitating collaboration between government, industry, and academia. 

A unique collaboration 

The uOttawa-IBM Cyber Range will be the first of its kind in Canada and is being built with a $27 million investment by uOttawa and IBM. This latest partnership comes after years of fruitful collaboration between uOttawa and IBM

“We have a long history with IBM,” says Dr. Guy-Vincent Jourdan, Co-Director of the uOttawa-IBM Cyber Range and a Professor in uOttawa’s Faculty of Engineering. “IBM has been working with several of us at uOttawa, my team in particular, for the past 13 years.” 

Dr. Jourdan’s work with IBM is research focused, highlighting uOttawa’s position among the top 10 research universities in Canada. The University has long promoted dynamic research collaborations and it has leveraged Ottawa’s government laboratories, industry, and policymakers. Its latest partnership with IBM will continue to facilitate these connections.

“It felt natural for us to partner with uOttawa to bring the Cyber Range training to the university landscape,” says Dr. Vio Onut, Co-Director of the uOttawa-IBM Cyber Range and a Senior Manager at IBM. “We wish to accomplish two things: to start training students on cybersecurity and to enhance the scenarios that we have, because whenever you have a joint effort between two complementary partners from industry and academia, you always come up with better results.” 

We wish to accomplish two things: to start training students on cybersecurity and to enhance the scenarios that we have, because whenever you have a joint eff ort between two complementary partners from industry and academia, you always come up with better results.

From training to professional development 

The new Cyber Range will be a fully immersive and experiential-based facility that will enable state-of-the-art research and training in cybersecurity and cybersafety. Students, working professionals from government or industry, and other partners and clients will have the opportunity to use the Cyber Range on campus to learn, train, and upskill techniques, methods, and approaches in a world-class environment. The Cyber Range activities and operations are supported by simulation rooms, a broadcast room, a command room, and multi-purpose space for hosting visitors. 

The relationship between government, industry, and academia is essential. “Without this intersection, we’re basically spinning our wheels,” says Dr. Jourdan. “For us, it’s critical to be connected to industry and government so that our research can be oriented toward real problems that they experience.”

The Cyber Range will also create immense opportunities for interdisciplinary activities in training and research, bringing together numerous faculties and disciplines across uOttawa. “An enterprise-wide cybersecurity attack is not only handled by the technical team. Of course, there’s an incident response team that has an IT focus, but there are other important functions of the business that are also involved, including public relations, communications, human resources, legal, privacy, line of business, and more,” says Dr. Onut. All of these teams must work together as a fusion team to ensure a quick and efficient business response to preserve customer loyalty and trust, protect critical data, and maintain business operations.

The Cyber Range will help fill the training and skills gap in cybersecurity in Canada, and will offer training in both official languages. It will be operated collaboratively by uOttawa and IBM. 

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Could food “waste” be used in natural beauty products? What are the opportunities for horticulture in deep space exploration? What secrets does the genome hold for the future of farming? As industry becomes increasingly concerned with sustainable development, Loyalist College is working to answer these questions through applied research in the bioeconomy.

Over the last five years, Loyalist College has transformed itself into a destination for applied research, rooted in strong relationships with community and industry partners. Located in Belleville, Ont., between major producer markets in Toronto, Ottawa, and Kingston, the College has aligned its programming with the evolution of the local agriculture and manufacturing sectors as they pursue renewable resourcing — from vertical farming and sustainable building supplies to circular food economics and new cosmetic formulations.

“At Loyalist College, we are deeply connected to our industry and community partners and know that we have an important role to play in driving regional economic growth and development,” said Dr. Ann Marie Vaughan, President and CEO of Loyalist College. “The innovative partnerships and synergies we are developing across natural products and the bioeconomy will benefit regional employers while also providing Loyalist students with unparalleled work-integrated learning opportunities. It has been truly remarkable to see the many ways in which our students and employees are lending their talents to our growing network of partners and demonstrating how being small gives us the power to do big things.” 

Tapping into the regional innovation network

Loyalist College’s Applied Research and Innovation Office has launched a series of partnerships to bring new sustainable products and processes to market — driving a new generation of social and economic development in the process.

Case in point: Canadian natural beauty company Afiya Beauty hoped to address one of its customer’s top requests — an all-natural product that helps fade skin discolouration. Traditionally, skin care companies rely on harsh de-pigmenting agents to treat dark spots. Afiya worked with Loyalist College and GreenCentre Canada, dynamic partners in applied research and industry, for formulation expertise. Afiya is now testing and formulating new products to create a de-pigmenting cream that meets customer demands and matches its all-natural ethos.

At Loyalist College, we are deeply connected to our industry and community partners and know that we have an important role to play in driving regional economic growth and development.

Leveraging each other’s expertise

With its mission to support sustainable chemistry and advanced material startups, GreenCentre Canada is the perfect ally for the College. Together, their focus is offering support for small- and medium-sized enterprises and multinationals who wish to transform their products, processes, and services. 

“The idea is to enhance the service offerings that Loyalist College and GreenCentre have to support companies that are developing new sustainable technologies, specifically in the bioproducts sector,” says Fatme Dahcheh, GreenCentre Canada’s Director of Business Development.

Alongside GreenCentre Canada, Loyalist College’s Centre for Natural Products and Medical Cannabis have used GreenCentre Canada’s CONNECT program to help seven companies grow and develop their technologies and products.

“Loyalist College has been fantastic to work with,” says Dahcheh. “Both organizations want to support innovative companies who are developing sustainable technologies, so we’re able to really leverage each other’s expertise and funding opportunities.”

Launching big ideas locally and beyond

Nowhere is this opportunity to connect local strengths with global challenges more evident than in Loyalist’s innovative new partnership with Ontario Genomics and Canadore College, which will mobilize DNA information to create advances in natural product development and research.

“Loyalist College is a very avant-garde college,” says Bettina Hamelin, President and CEO of Ontario Genomics. “We’ve been working with Loyalist and Canadore to unify genomics-based applied research, education, and training across the province. Loyalist is really working at the forefront of these emerging and game-changing technologies.”

As with all the College’s applied research partnerships, the goal is to help drive industry evolution while providing students with exceptional work-integrated learning experiences. 

Students in programs including Culinary Skills and Management, Cannabis Applied Science, Horticulture, and more can help solve real-world problems that small businesses are grappling with.

At the intersection of industry demand and research potential, these “local to global” partnerships represent the key to how Loyalist College is unlocking the future of Canada’s bioeconomy. 

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In Canada’s saturated BNPL ecosystem, Zip stands out by putting customers at the centre and helping retailers increase conversions.

Consumer financing tools like Buy Now, Pay Later (BNPL) have traditionally been a way to help customers fit purchases into their budget and for retailers to boost their sales. “What’s new is the digital aspect which lets people get the approval and do the purchase instantly through their phone,” says Steve Croth, Managing Director in Canada for Zip, a payments and consumer financing firm founded in Australia eight years ago that recently expanded into Canada. 

Providing a superior experience 

Using Zip’s BNPL technology purchasers can break a payment into four equal interest-free instalments spaced two weeks apart. “It kind of hits the sweet spot of that millennial shopper who doesn’t have a credit card or doesn’t want to use one because of the high fees, but is comfortable using a phone or shopping online,” says Croth.

With a consistently high Net Promotor Score (NPS), Zip is managing to not only satisfy but also delight its customers, something Croth attributes to three core pillars of its market approach — an obsession with customer experience, a customer-first mindset, and constant measurement. 

“Keeping customers delighted really starts with the experience, so ours includes an easy-to-use product that provides a frictionless transaction backed up by great customer support, with no late fees or penalties,” says Croth. 

Zip’s customer-first mindset views customers as brand ambassadors, rather than simply people transacting using the technology. “As brand ambassadors we know they’re going to go spread the word about us good or bad, so our customer-first mindset focuses on customer satisfaction, resolving their issues quickly, and being empathetic,” says Croth.  

Finally, the company constantly measures and monitors its customer feedback. “We dissect all the reviews and comments and use that data to improve our service model,” says Croth.

Helping retailers convert budding shoppers into repeat customers

These three core pillars are also integrated with Zip’s merchant experience. “It’s about being a steward of their brand by representing their brand values and upholding the highest standard in customer experience because their customers are our customers,” says Croth. 

The strong customer experience focus extends to helping retailers struggling with low customer conversion rates. “I find many e-commerce merchants tend to focus at the top of the funnel, but you need to focus at the bottom. It’s kind of like a leaky bucket. You need to plug the leaks first and our technology, tools and processes can give retailers certain efficiencies to do that and get people to successfully transact,” says Croth. 

With improved efficiencies, it’s easier for retailers to convert the casual shopper, the shopper on a tight budget or the shopper without a credit card. “We help retailers sell more stuff to more people by getting customers for them online, in-store, and in their sales funnel,” says Croth. The increased transaction volume in turn helps to improve the retailer’s efficiencies in key performance indicators like customer acquisition costs, return on marketing costs, and average order value. 

With about ten million users of its app in 14 markets, Zip services 82,000 retailers globally. “I think by having one of the best products in the market from an experience and technology perspective really lets us deliver on our promise to retailers to drive top line, increase order values, and improve conversion rates,” says Croth.

The post Superior Customer Experience Sets Zip Apart in the BNPL Space appeared first on HiveInnovates.